— CUSTOMER SUPPORT —

How can we help you?

While we at Homemade Gourmet® are here to answer all of your questions we also encourage you to contact your Consultant.

Contact us

We’d like to hear from you. Please feel free to email us at customersupport@homemadegourmet.com.

You may also contact us using one of the following options:

Call toll-free:

888-477-2848

Fax:

903-567-4743
Mailing Address:
Homemade Gourmet Food, LLC
1000 Homemade Way
Canton, TX 75103

Privacy policy

Your information is safe with us. You can read our Privacy Policy below to see what information we collect and our security assurance.

This Privacy Policy covers Homemade Gourmet’s® treatment of personally identifiable information that Homemade Gourmet® collects when you are on a Homemade Gourmet® website, and when you use Homemade Gourmet® services.

This policy does not apply to the practices of companies that Homemade Gourmet® does not own or control or to people that Homemade Gourmet® does not employ or manage.

Homemade Gourmet® uses information for three general purposes: to customize the advertising and content you see, to fulfill your requests for certain products and services, and to contact you about specials and new products.

Cookies
Cookies are essential "invisible" data files that act as an electronic messenger between your computer and our web site. Cookies enable us to save personal information about you on your computer. The most basic cookie tracks what is in your shopping basket. This saves you time, as you will not have to re-input your Personal Information each time you visit or shop with us. Cookies store your Personal Information for you. All Internet browsers have a notification option to let you know when an "invisible" cookie is being sent to you. Through your browser options you can choose not to accept the cookie. However, in not accepting the cookie, you may not be able to experience all functions of homemadegourmet.com.

We may use your IP address to help diagnose problems with our servers and to administer our web sites. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site. IP addresses are not linked to personally identifiable information.

Information Usage
Homemade Gourmet® may collect information from several different points on our web site. This information includes but is not limited to the length of each visit, how often you visit, which areas of our site you visit, and items that you purchase, and is collected solely for the purpose of making your Homemade Gourmet® experience the best it can be. This data helps us make better choices about the information we include on our site.

In addition, we may also use the information collected to occasionally notify you about important changes to our website, new services and offers that we feel might interest you. If you would rather not receive this information, simply follow the directions in the mailing to unsubscribe from the mailing list.

Information Sharing
Homemade Gourmet® uses the information we collect solely for our business purposes. We do not sell or share personal information to third parties. However, we may provide aggregate information and statistics about our customers, sales and related site-information to our third party vendors, but this information and statistics will include no personally identifying information. Please note that we may release information in good faith as is reasonably necessary to comply with the law or protect our rights.

Security
Whether you place an order or create a profile, we offer the use of a secure server. The industry-standard secure server software (SSL) that we use encrypts all information you input before it is sent to us. In addition, all of the customer data we collect is protected against unauthorized access. Credit card numbers are temporarily stored until the order has been internally confirmed. At the point, the number is removed.

No data transmission over the Internet will be 100% secure. While we take steps to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Upon receiving your transmission, we make all reasonable efforts to ensure its security on our systems. However, you are ultimately responsible for maintaining the secrecy of your username, passwords and/or any account information.

To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

Some versions of browsers and some firewalls don’t permit communication through secure servers like the ones we use to process orders. In that case, you’ll be unable to connect to the server, which means you won’t be able to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please print our order form and place your order by phone or by fax.

Children
We do not intend to collect any personal information (such as name, address, telephone number, age or email address) from persons under 13 years of age. If a parent or guardian of a child who has provided us with such information would like the information deleted from our records, he or she should contact Customer Service at customerservice@homemadegourmet.com. We will make reasonable efforts to delete the child’s information from our existing files.

Surveys & Contests
Our site may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and for our internal marketing research purposes.

Links
Our Site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information from them. This Privacy Policy applies solely to information collected by this Site.

Your Consent
By using our Site, you agree to let us collect and use information per the guidelines of this policy. If we decide to change our privacy policy, we will post changes on this page so that you are always aware of what information we collect and how we use it.

Contact Us
If you have any questions about this privacy statement, contact customersupport@homemadegourmet.com.

This Privacy Policy was last updated on March 20, 2003.

 

Professional membership

Homemade Gourmet® is a member of the Direct Selling Association (DSA) and as such complies with the DSA Code of Ethics. (opens in new window)

For more information on DSA visit www.dsa.org. (opens in new window)